Terms of Service

§1Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Leadlock Digital LLC ("Leadlock Digital," "we," "us," or "our"), a digital agency providing AI-powered business automation and growth services. By accessing our website, purchasing our services, or using any platform, tool, or software we provide, you agree to be bound by these Terms in their entirety.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not use our services.

These Terms are to be read in conjunction with our Privacy Policy (https://leadlockdigital.co/leadlock-privacy), which is incorporated by reference. In the event of a conflict between these Terms and any service-specific agreement or order form, the service-specific agreement will control.

§2Services Provided

2.1 Description of Services

Leadlock Digital provides AI-powered business automation and digital growth services to local businesses, including but not limited to:

• Caller AI: An AI-powered inbound and outbound phone system that handles calls, qualifies leads, and routes or logs call outcomes
• Conversational AI: An AI-powered SMS automation system that sends, receives, and responds to text messages on behalf of the client
• Receptionist AI: A virtual AI receptionist that answers calls, captures lead information, and delivers automated responses
• Follow-Up AI: An AI-powered automated follow-up system that re-engages leads via SMS, email, or phone at defined intervals
• Reputation Management: Services designed to request, monitor, and respond to online reviews
• Local SEO: Search engine optimization services targeting local search visibility
• Website Development: Design and development of websites for client businesses
• CRM and Pipeline Management: Configuration and management of GoHighLevel (GHL) sub-accounts for lead tracking and sales pipeline automation

2.2 Platform Infrastructure

Our services are delivered in part through the GoHighLevel (GHL) platform. By using our services, you acknowledge that certain features and data storage are dependent on GHL's infrastructure and that GHL's own terms of service and acceptable use policies apply to the sub-account we provision for you.

2.3 Service Modifications

Leadlock Digital reserves the right to modify, suspend, or discontinue any service or feature at any time, with or without notice, provided that we will use reasonable efforts to provide advance notice of material changes. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services.

2.4 No Guarantee of Results

Leadlock Digital does not guarantee specific outcomes including, without limitation, a specific number of leads generated, calls booked, revenue earned, or improvements in search ranking. Marketing and automation results are influenced by many factors outside our control, including market conditions, competition, your industry, and the quality of your offer.

§3Eligibility and Account Registration

You must be at least 18 years of age and legally capable of entering into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements. Our services are not intended for individuals under the age of 18.

When you register for an account or engage our services, you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

Leadlock Digital reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly where we have reason to believe that a client is in violation of these Terms or applicable law.

§3BSMS Messaging Program

Program Description

By opting in through our website contact form, you consent to receive SMS text messages from Leadlock Digital. Messages are about your audit and may include appointment reminders, booking confirmations, and follow ups.

How to Opt Out

📵 Your Right to Opt Out of SMS

You have the right to opt out of SMS communications from Leadlock Digital at any time using any of the following methods:

• Reply STOP to any text message, you will receive one final confirmation and no further messages will be sent
• Reply HELP for assistance
• Email info@leadlockdigital.com and request removal from SMS communications

Opt-outs are processed immediately and are permanent unless you choose to re-subscribe by replying START. Your opt-out preference will never be overridden without your express re-consent.

Help and Support

For help or support, reply HELP to any message or email us at info@leadlockdigital.com. For privacy-related inquiries, contact info@leadlockdigital.com.

Message and Data Rates

Message and data rates may apply to all SMS messages sent and received. Message frequency varies. Contact your wireless carrier for details about your plan's messaging rates.

Carrier Disclaimer

Wireless carriers such as AT&T, Verizon, T-Mobile, and others are not liable for delayed or undelivered messages. Leadlock Digital is not responsible for any charges or fees imposed by your wireless carrier related to SMS communications.

Privacy

Your SMS opt-in information and phone number will never be sold, shared, or disclosed to third parties for their marketing purposes. For full details on how we handle your data, please review our Privacy Policy at https://leadlockdigital.co/leadlock-privacy.

Age Restriction

You must be at least 18 years of age to opt in to SMS communications from Leadlock Digital. By submitting our form and checking the SMS consent box, you confirm you are 18 or older.

§4Fees, Payment, and Billing

4.1 Fees

Service fees are set forth in the applicable order form, proposal, or onboarding agreement executed between you and Leadlock Digital. All fees are stated in U.S. dollars unless otherwise specified. Fees are subject to change with 30 days' written notice.

4.2 Billing Cycle

Services are billed on the schedule specified in your service agreement (e.g., monthly, quarterly, or project-based). Recurring services are billed in advance at the start of each billing cycle. Failure to pay on time may result in suspension of services.

4.3 Late Payments

Invoices not paid within 10 days of the due date may incur a late fee of 1.5% per month (18% per year) on the outstanding balance, or the maximum rate permitted by law, whichever is lower. Leadlock Digital reserves the right to suspend or terminate services for accounts that are 15 or more days past due without further notice.

4.4 Taxes

You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority arising from your purchase of our services, excluding taxes based on Leadlock Digital's net income.

4.5 Refunds

All fees paid are non-refundable except as expressly provided in your service agreement or required by applicable law. Setup fees, onboarding fees, and fees for completed work are non-refundable under any circumstances. If you cancel a monthly subscription mid-cycle, no prorated refund will be issued for the unused portion of that billing period.

4.6 Chargebacks

Initiating a chargeback or payment dispute with your card issuer without first contacting Leadlock Digital and providing us a reasonable opportunity to resolve the issue constitutes a material breach of these Terms. In the event of a fraudulent or unwarranted chargeback, you will be liable for the disputed amount plus any fees incurred by Leadlock Digital in connection with the chargeback, including legal fees.

§5Client Obligations and Responsibilities

5.1 Cooperation

You agree to cooperate with Leadlock Digital in the performance of services, including providing timely access to necessary information, approvals, logins, and materials. Delays caused by your failure to cooperate may result in project timeline adjustments and do not entitle you to a refund or service credit.

5.2 Accuracy of Information

You are solely responsible for the accuracy, legality, and completeness of all content, contact lists, business information, and materials you provide to Leadlock Digital. We are not liable for errors or omissions in services caused by inaccurate or incomplete information you supply.

5.3 Legal Compliance, TCPA and SMS/Calling Laws

This is a critical obligation. By using our AI calling and texting services, you represent, warrant, and agree that:

• You have obtained prior express written consent from every individual to whom automated calls or SMS messages are sent through our platform, as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations
• You will maintain complete and accurate records of consent for each contact, including the method by which consent was obtained and the date it was given
• You will not upload contact lists containing numbers registered on the National Do Not Call (DNC) Registry without first scrubbing those lists against the Registry
• You will honor all opt-out requests from contacts promptly and will not re-add opted-out numbers to active campaigns
• You will comply with all applicable state laws governing automated communications, including two-party consent requirements in California, Maryland, Florida, Illinois, and other applicable states
• You will provide all required disclosures to your contacts at the point of opt-in, including message frequency, opt-out instructions, and any applicable message-and-data-rates disclosures

5.4 Acceptable Use

You agree not to use our services to:

• Send unsolicited commercial messages (spam) via SMS, email, or phone
• Harass, threaten, defame, or harm any individual or entity
• Collect or process personal data in violation of applicable privacy laws
• Impersonate any person, business, or entity
• Violate any applicable federal, state, or local law or regulation
• Interfere with or disrupt our platform, servers, or network infrastructure
• Attempt to gain unauthorized access to any portion of our systems
• Resell, sublicense, or transfer our services without prior written consent

Violation of these acceptable use restrictions may result in immediate suspension or termination of your account without refund.

5.5 Call Recording Disclosure Obligations

If your account uses call recording features, you are solely responsible for ensuring that all parties to recorded calls receive legally required notice and consent. This includes verbal disclosures at the start of calls in all-party consent states. Leadlock Digital provides configurable call greeting scripts for this purpose; it is your responsibility to enable and deploy them appropriately.

§6Intellectual Property

6.1 Leadlock Digital IP

All intellectual property in our platform, software, workflows, AI systems, methodologies, branding, website content, and training materials is owned exclusively by Leadlock Digital. Nothing in these Terms grants you any ownership interest in our intellectual property. You are granted a limited, non-exclusive, non-transferable, revocable license to use our services solely for your internal business purposes during the term of your service agreement.

6.2 Client IP

You retain all ownership rights in the content, data, logos, and materials you provide to Leadlock Digital. You grant us a limited license to use your materials solely to the extent necessary to perform the contracted services.

6.3 Deliverables

Unless otherwise specified in writing, deliverables we create for you (e.g., website designs, copy, funnels) become your property upon full payment of all fees associated with that work. Until payment is received in full, Leadlock Digital retains all rights in such deliverables and may withhold delivery.

6.4 Feedback

If you provide us with suggestions, feedback, or ideas regarding our services, you grant Leadlock Digital a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction or compensation to you.

§7Confidentiality

Each party may have access to confidential information of the other party in connection with the services. "Confidential Information" means any non-public information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure, including pricing, business strategies, customer data, and technical systems.

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose it to any third party without prior written consent; and (c) use it only for purposes of fulfilling obligations under these Terms. These obligations do not apply to information that: (i) is or becomes publicly known through no breach of this agreement; (ii) was already known to the receiving party; (iii) is independently developed without use of the Confidential Information; or (iv) is required to be disclosed by law or court order, provided that the disclosing party gives reasonable prior written notice.

§8Term and Termination

8.1 Term

These Terms are effective as of the date you first use our services and remain in effect until terminated by either party in accordance with this section.

8.2 Termination by Client

You may terminate your services by providing written notice to Leadlock Digital at least 30 days before your next billing date. Termination does not entitle you to a refund of any prepaid fees. All outstanding balances become due and payable immediately upon notice of termination.

8.3 Termination by Leadlock Digital

Leadlock Digital may terminate your account immediately, without prior notice, if:

• You materially breach these Terms and fail to cure the breach within 5 business days of written notice (except for TCPA violations or payment failures, which are grounds for immediate termination)
• You fail to pay any amount due and the delinquency exceeds 15 days
• You engage in any conduct that exposes Leadlock Digital to legal liability
• You use our services in any way that violates applicable law

8.4 Effect of Termination

Upon termination: (a) all licenses granted to you under these Terms are immediately revoked; (b) you must cease using all Leadlock Digital services and platforms; (c) we will provide a data export of your GHL sub-account data within 14 business days upon written request; and (d) all provisions that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, limitation of liability, and dispute resolution.

§9Representations and Warranties

Each party represents and warrants that: (a) it has the legal authority to enter into these Terms; (b) these Terms do not violate any other agreement to which it is a party; and (c) it will comply with all applicable laws and regulations in connection with its performance under these Terms.

You additionally represent and warrant that: (a) all content and data you provide to us does not infringe the intellectual property or privacy rights of any third party; (b) you have obtained all necessary consents and permissions required to use our AI calling and texting tools; and (c) your use of our services will comply with TCPA, CAN-SPAM, applicable state telemarketing laws, and all other applicable laws.

§10Disclaimer of Warranties

AI-generated content, responses, and call handling produced by our tools are automated outputs that may contain errors, omissions, or inaccuracies. You are responsible for reviewing and verifying any AI output before acting on it or communicating it to third parties.

§11Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. In such cases, our liability is limited to the maximum extent permitted by law.

§12Indemnification

You agree to indemnify, defend, and hold harmless Leadlock Digital and its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your breach of any representation, warranty, or obligation under these Terms
• Your violation of any applicable law, including TCPA, CAN-SPAM, state telemarketing laws, or privacy regulations
• Any TCPA claim, FCC enforcement action, or private right of action arising from your use of our AI calling or texting tools
• Any content, data, or materials you provide to Leadlock Digital
• Your infringement of any third party's intellectual property, privacy, or other rights
• Any claim brought by your customers or contacts arising from your use of our services

Leadlock Digital reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with us in asserting any available defenses.

§13Third-Party Services and Integrations

Our services may integrate with or depend upon third-party platforms and services, including GoHighLevel, Google, Stripe, Twilio, and others. These third-party services are subject to their own terms and privacy policies. Leadlock Digital does not control and is not responsible for the availability, accuracy, or conduct of third-party services.

Outages, changes in API availability, or modifications to third-party platforms may affect the functionality of our services. Such events do not constitute a breach by Leadlock Digital and do not entitle you to a refund or service credit unless otherwise specified in writing.

§14Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally. The party with a grievance must send written notice describing the dispute to the other party. The parties will have 30 days from receipt of that notice to attempt to resolve the dispute in good faith before either party may initiate arbitration or court proceedings.

14.3 Binding Arbitration

If the dispute is not resolved informally within 30 days, both parties agree to resolve it through binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable). Arbitration will be conducted in Baltimore, Maryland, or remotely by mutual agreement. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

14.5 Exceptions to Arbitration

Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, including to protect intellectual property rights or confidential information, without first exhausting the informal resolution process. Claims within the jurisdiction of small claims court may also be brought there directly.

14.6 Opt-Out Right

You may opt out of the binding arbitration provision in Section 14.3 by sending written notice to info@leadlockdigital.com within 30 days of first accepting these Terms. Your notice must include your name, business name, and a clear statement that you wish to opt out of arbitration.

§15General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy (https://leadlockdigital.co/leadlock-privacy) and any executed service agreement or order form, constitute the entire agreement between you and Leadlock Digital with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, negotiations, and agreements.

15.2 Amendments

Leadlock Digital reserves the right to update or modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice on our website. Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Terms.

15.3 Waiver

Failure by either party to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. A waiver is only effective if it is in writing and signed by an authorized representative of the waiving party.

15.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will remain in full force and effect.

15.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Leadlock Digital. Leadlock Digital may assign these Terms in connection with a merger, acquisition, sale of assets, or operation of law without your consent.

15.6 Force Majeure

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, internet or telecommunications failures, or disruption of third-party platform services (including GoHighLevel).

15.7 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between the parties.

15.8 Notices

Legal notices to Leadlock Digital must be sent to info@leadlockdigital.com. Notices are effective upon confirmed receipt. We may send notices to you via the email address associated with your account.

§16Contact Information

Questions about these Terms?

Business information

© 2026 Leadlock Digital LLC

https://leadlockdigital.co/leadlock-privacy